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Customer Success Executive

We are looking for result-oriented, passionate and like-minded people to join us in our exciting journey. At EazyIoT we believe in free thinking and always encourage innovative ideas.

Contact Us
Location
Location
Mumbai, IN
Department
Department
Customer Service
Type
Employment Type
Full Time
Job Role

Job Description

Roles and Responsibilities

  • Support customers with installation, configuration, and troubleshooting.
  • Diagnose issues related to power, connectivity, load control, and sensors.
  • Provide remote support via calls, emails, and monitoring tools.
  • Work closely with senior engineers to resolve field challenges.
  • Assist in site visits for installation checks and troubleshooting (when required).
  • Coordinate with electricians, contractors, and project teams.
  • Learn how engineering solutions are executed on-ground.
  • Help maintain SOPs, installation guides, and troubleshooting notes.
  • Prepare basic reports, test records, and commissioning checklists.
  • Share customer feedback with Design, Quality, and Manufacturing teams.

Requirements

  • B.E. or B.Tech degree in Electronics or Electrical Engineering.
  • Open to fresh graduates (0 years of experience) eager to learn and grow.
  • Key Skills: Remote Troubleshooting | IoT Systems Support | Network Diagnostics | Customer Support | Online Training | Documentation

What We Offer

  • Competitive compensation package.
  • Opportunity to learn cutting-edge IoT technologies.
  • Collaborative team environment and supportive leadership.
  • Flexible work culture and opportunities for skill development.
  • Real ownership of projects with visible and measurable impact.

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