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Service Manager – IoT Solutions

We are seeking a Service Manager to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. This roleensures seamless system performance for customers while reducing downtime andproviding proactive support.

Contact Us
Location
Location
Mumbai / Remote
Department
Department
Engineering
Type
Employment Type
Full Time
Job Role

Job Description

Roles and Responsibilities

  • Provide remote technical support for IoT devices, sensors, gateways, E-surveillance systems, and associated software platforms.
  • Assist customers with installation, configuration, and setup through calls, video sessions, remote desktop tools, or field visits.
  • Troubleshoot and resolve hardware, firmware, sensor-related, and network issues within defined SLAs.
  • Carry out diagnostics and coordinate with the repair team to complete repair and replacement activities for faulty devices, ensuring timely service restoration.
  • Address and resolve client queries promptly to ensure complete customer satisfaction.
  • Collaborate with Product, QA, and R&D teams to escalate and resolve complex technical issues.
  • Maintain detailed support tickets, service logs, issue reports, and repair documentation for internal tracking and compliance.
  • Conduct training sessions for customers and internal teams on system operation, preventive maintenance, and troubleshooting best practices.
  • Proactively monitor system health and E-surveillance performance, recommending preventive and corrective actions to minimize downtime.
  • Support continuous improvement initiatives by sharing feedback on recurring issues and customer pain points.

Requirements

  • B.E./B.Tech in Electronics, Electrical.
  • 3–8 years of experience in remote support, service, or commissioning for IoT
  • automation systems.
  • Understanding of Electrical, Electronics, and communication concepts.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage multiple remote support cases.

What We Offer

  • Competitive compensation package.
  • Opportunity to learn cutting-edge IoT technologies.
  • Collaborative team environment and supportive leadership.
  • Flexible work culture and opportunities for skill development.
  • Real ownership of projects with visible impact

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